Terms and Conditions

1. QUOTES

You will find pricing on our Approved Resellers’ websites or you can contact us at +1 (888)927-6333 for a timely quote. All quotes are valid for 30 days. Posted online prices will be honored at time of sale.

 

2. ORDERING

All orders can be placed online through our Approved Resellers, or contact your local RADIMO office at +1 (888)927-6333. Alternatively, email to order@radimo.com.

 

3. SHIPPING

All orders are shipped the same day of your purchase when received prior to 1pm CST.

All orders will ship within 24 hours of receipt. In the unlikely situation of unavailable items, you will be notified immediately.

Shipping charges is a $25 flat rate.

 

4. WARRANTY TERMS

Please refer to each product’s installation/instruction manual for detailed warranty terms. RADIMO floor heating products are warrantied 10 years and 3 years for controls. Details on exchanges, returns and exact warranty terms can be found on our website at www.radimo.com.

 

5. RETURNS

To request a return authorization, please contact our office at +1 (888)927-6333. Returned product in resalable condition will be refunded upon receipt and inspection. A $100 flat fee may apply to damaged packaging or pre-opened/used product.

 

6. BACKORDER POLICY

Backorders seldom happen; our site is designed to prevent them from occurring in most cases.

If we expect the back ordered items to arrive here within 15 business days, we will charge you for the entire order and ship all in-stock items. We will ship the remaining back ordered items as soon as they arrive at our warehouse, at no cost to you. You can cancel the back ordered items and request a refund any time before they ship by sending us an email.